Frequently Asked Questions

  • Does Aura Mart offer free delivery?
    Yes, we provide free delivery on all orders across the UAE.

  • Can I pay on delivery?
    Yes, cash on delivery is available for all products.

  • How long does shipping take?
    Orders are typically delivered within 3-7 business days.

  • Can I track my order?
    Yes, tracking information is provided once your order is shipped.

  • What is your return policy?
    Returns are accepted within 14 days for defective, damaged, or incorrect products.

  • How do I initiate a return?
    Contact our support team with your order details, and we will guide you through the process.

  • Are the products authentic?
    Yes, all products listed on Aura Mart meet high-quality standards.

  • Can I change my order after placing it?
    Changes are possible only before the order is dispatched. Please contact support immediately.

  • Do you ship outside the UAE?
    Currently, Aura Mart ships only within the UAE.

  • Is my personal information secure?
    Yes, we use secure technology to protect your data during transactions.

  • What if my order is delayed?
    Our support team will assist you promptly in case of any delays.

  • Can I cancel my order?
    Orders can be canceled before they are dispatched. Contact our support team for assistance.

  • Do you offer bulk or wholesale orders?
    For bulk orders, please contact us directly for a customized solution.

  • Can I exchange a product?
    Yes, exchanges are available for eligible items. Contact support to initiate the process.

  • Are there any hidden charges?
    No, the prices displayed are final with free delivery included.

  • Do you provide warranty on products?
    Warranty depends on the manufacturer. Product pages will specify warranty details if available.

  • Can I save products for later?
    Yes, use the wishlist feature to save items for future purchase.

  • How do I subscribe to the newsletter?
    Enter your email on our website’s newsletter section to receive updates.

  • Do you offer discounts or promotions?
    Yes, exclusive offers are regularly available through our website and newsletter.

  • Who can I contact for support?
    You can contact our support team via email at auramart39@gmail.com for any inquiries.